Overview
The issue management system helps you report, track, and resolve building maintenance and repair issues efficiently.Reporting a New Issue
Navigate to Issues
Click Issues in the sidebar or use the Report Issue quick action on your dashboard.
Choose Issue Category
Select the category that best describes the issue:
- Plumbing
- Electrical
- Structural
- Common Areas
- Security
- Health & Safety
- Other
Describe the Problem
Provide a clear title and detailed description of the issue. Include:
- What the problem is
- Where exactly it’s located
- When you first noticed it
- Any potential causes you’ve observed
Set Priority
Indicate the urgency:
- Emergency - Immediate safety risk or major water/electrical issue
- High - Significant impact on residents
- Medium - Needs attention but not urgent
- Low - Minor cosmetic or convenience issues
Adding Photos and Documents
Uploading Photos
Uploading Photos
Photos help contractors understand issues before visiting:
- Click Add Attachments when creating or editing an issue
- Select photos from your device or take new ones
- Multiple photos can be added to show different angles
- Photos are automatically compressed for faster uploads
Attaching Documents
Attaching Documents
You can attach relevant documents such as:
- Previous repair quotes
- Warranty information
- Product manuals
- Historical records
Tracking Issue Progress
Issue Statuses
| Status | Description |
|---|---|
| Open | Issue reported, awaiting review |
| In Progress | Being actively worked on |
| Awaiting Quote | Waiting for contractor estimates |
| Approved | Work approved, scheduled for repair |
| Completed | Issue resolved |
| Closed | Issue closed (resolved or cancelled) |
Viewing Your Issues
- My Issues: See issues you’ve reported
- All Building Issues: View all issues in your building (visibility depends on role)
- Filter & Search: Filter by status, category, priority, or date range
Notifications
You’ll receive updates when:- Your issue status changes
- Comments are added
- Work is scheduled
- Issue is resolved
Communicating with Contractors
View Assigned Contractor
Once a contractor is assigned, their details appear on the issue page including:
- Company name
- Contact information
- Expected visit date
Add Comments
Use the comment section to:
- Provide additional information
- Answer contractor questions
- Confirm access arrangements
- Report progress updates
Directors and managers can view contractor communications across all issues. Leaseholders see communications related to their reported issues and common area works.
Best Practices
Be Specific
Include exact locations and detailed descriptions
Add Context
Photos and documents speed up resolution
Set Correct Priority
Reserve “Emergency” for genuine safety issues
Follow Up
Respond promptly to questions and confirm completion