Overview
The Issues workspace is the live operational record for maintenance, safety, financial, complaint, and general building issues. Residents can report problems, while directors and managers can triage, assign, escalate, and track them through to completion.Reporting a New Issue
Navigate to Issues
Click Issues in the sidebar or use the Report Issue quick action on your dashboard.
Choose the right issue type
Current issue types are Maintenance, Financial, Safety, Complaint, and General.
Describe the Problem
Provide a clear title, explain where the problem is, and include enough detail for someone else to triage it without a follow-up call.
Add photos or documents if they help
You can attach supporting evidence such as photos, PDFs, or common document files so the next person has useful context from the start.
Set severity and scope
Severity levels are Low, Medium, High, and Critical. Where relevant, you can also distinguish between Personal and Building-wide impact.
How teams work with issues
Filtering and triage
Filtering and triage
Managers can filter by status, type, severity, team, scope, and assigned property manager. This makes it easier to separate urgent work from routine follow-up.
Operational actions
Operational actions
Depending on your role, you can assign responsibility, update severity, recategorise an issue, add internal notes, and escalate work that needs wider attention.
Management-company workflow
Management-company workflow
Management-company users can work building by building, use a building selector where needed, and separate finance-led issues from broader property-management work.
Tracking Issue Progress
Common views
| View | What it helps with |
|---|---|
| All issues | Day-to-day operational triage across the building |
| Reported / high priority / in progress / scheduled | Quick review of the work queue |
| Search + advanced filters | Narrow down by type, severity, team, scope, or assignee |
What residents see
Residents can report issues, review status changes, and keep track of the items that affect their home or the wider building.What directors and managers see
Operational users get a fuller management view, including issue metadata, advanced filtering, and the ability to coordinate the right team or property manager.Best practices for better issue records
Be Specific
Include the exact location, what is affected, and what the user should avoid or do next
Choose severity carefully
Reserve Critical for genuine safety or time-sensitive problems that need immediate attention
Use filters consistently
Consistent categorisation makes reporting, staffing, and escalation much easier later
Close the loop
Update the issue once work is scheduled or complete so everyone sees the current state