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Communications Hub

Keep everyone in the loop across email, announcements, and 1st Class Royal Mail

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Overview

Communications in Manage.Management has two main workspaces:
  • Announcements for building-wide updates, sticky pinned notices, recurring schedules, and calendar-linked events that residents read in the app and receive by email.
  • Communications for management-led messaging across Email (including Delegated Microsoft 365 mailboxes) and Physical A4 Postal Letters (1st Class Royal Mail via Pingen v2), complete with templates, batch previews, resident read/acknowledgement tracking, and an immutable delivery evidence trail.

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How the tools differ

Announcements

Best for resident-facing updates, header-image notices, sticky pins, recurring reminders, and event dates that sync to the building calendar.

Communications & M365 Email

Send templated or custom batches directly from your connected or delegated Microsoft 365 mailbox (Send As / On Behalf Of) with custom Reply-To routing.

A4 Postal Wizard (Royal Mail)

Design A4 letters on your agency letterhead, validate UK/international addresses, and dispatch physical 1st Class letters with full postal tracking.

Delivery Evidence & Audit Trail

Track per-recipient status across both Email and Postal channels, plus optional in-platform resident acknowledgement for statutory notices.

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What management and director users can do

Start from the Template Library, the Unified Control Panel Templates (covering Service Charge Demands, Section 20 Notices, Mollie Checkouts, and Arrears Chasers with personal details such as Recipient name, Flat, Account reference, Amount due, Online payment link, and Bank transfer details, which are filled in automatically for each recipient), or publish directly from a recorded Director Issue Decision.
Portfolio and agency admins can connect multiple Microsoft 365 mailboxes and configure Mailbox Delegations (Mail.Send and Mail.Send.Shared) in the Mailboxes tab so Property Managers can send communications As or On Behalf Of a shared block or agency mailbox with custom Reply-To addresses, and convert inbound resident emails directly into tracked tickets in Issues & Requests.
Switch the delivery channel to Postal Letter in the composer (or open the Letters tab / Ad-Hoc Postal Notice Composer with up to 5 PDF attachments) to:
  • Apply your Management Company Brand Kit (Primary Logo, Secondary Black Print Logo, and Icon Mark, plus custom fonts and regulatory badges such as RICS / TPI / PRS) and preview the exact A4 page layout (protected by Statutory Rights Guardrails so mandatory s47/s48/s21B blocks cannot be accidentally deleted).
  • Run the Postal Address Check across all selected recipients (supporting off-site correspondence addresses for non-resident landlords).
  • Choose print options (simplex/duplex, colour/grayscale) and allocate postage costs via Postal Cost Recovery (Bill to Building Service Charge POST-SC / Nominal 4110, Recharge Individual Unit, or Absorb as Agency Overhead) using your Postage Credit Wallet.
Use the Arrears chasers tab to schedule 4-stage compliance reminders with selectable Tone of Voice (Warm & Polite, Balanced, Formal Statutory). Every batch retains an immutable snapshot of what was sent and tracks per-recipient delivery status (Email sent/delivered, Postal submitted/printed/dispatched, and in-app Resident Acknowledgement when required).

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Good public-facing practice

Choose the right channel for the notice

Use Announcements for routine updates, Email batches for formal circulars, and Postal Letters when leases or statutes require physical service.

Write for residents first

Even when the trigger is an internal workflow, the published message should explain what residents need to know or do.

Link supporting records

Important updates are stronger when they reference the relevant notice, budget, minute, or issue record.

Keep the evidence trail tidy

Use the Delivery Dashboard and Audit Log as your single source of truth for First-tier Tribunal or compliance enquiries.