Skip to main content

​
Overview

Manage.Management has more than one communication surface:
  • Announcements as a surface for resident-facing updates and notices
  • Communications for structured management messaging, templates, batches, and audit history
  • Voting and Meetings for participation and formal decision-making

​
Creating Announcements

1

Navigate to Announcements

Open Announcements from the sidebar. Use it as the building’s update surface for resident-facing notices and operational messages.
2

Write Your Message

Create your announcement with:
  • Title & Message: Clear, descriptive headline and context
  • Category, priority & audience: Target specific roles/units and trigger audience email notifications
  • Header image & event date: Optionally add a header image or an Event Date so the notice automatically syncs to the Building Calendar
3

Pin or schedule recurring notices

Use Sticky Pin to keep important notices at the top of the feed, or configure a Recurring Notice schedule for regular reminders (such as weekly fire alarm tests or bin collections). You can also publish an announcement directly from a recorded Director Issue Decision.

​
Announcement Best Practices

Clear Titles

Use descriptive titles: “Water Supply Interruption - 15 March” not “Important Notice”

Include Details

Cover what is happening, who is affected, when it matters, and what residents need to do

Set Urgency

Reserve urgent language for genuine emergencies or time-sensitive disruption

Follow Up

Close the loop when a repair, vote, or meeting outcome is complete

​
Using the Communications workspace

The dedicated Communications area is organised into nine focused tabs (Compose, Letters, Arrears chasers, Inbox, Sent, Templates, Mailboxes, Activity log, and Documents) for management and director users who need multi-channel delivery (Email, physical 1st Class Royal Mail A4 letters, and WhatsApp, coming soon), delegated Microsoft 365 sending, and an auditable delivery trail.
1

Who: choose who it's for

New Communication opens a guided flow with a step list on the left: Who → How → What → Check & send. Finished steps show a one-line summary and can be reopened, and the running cost is always shown underneath. Send to the Whole building, Selected homeowners (tick people individually or use filters such as arrears), One homeowner, or Just me (test). Homeowners come from the building chosen in the building selector at the top of the page.
2

How: choose how it's sent

Choose Email, Letter in the post, or Email and letter.
  • For Email, choose the sender (a connected Microsoft 365 or delegated mailbox, or Manage.Management), set a Reply-To, and optionally ask residents to confirm receipt.
  • For Letters, choose the letterhead, 1st or 2nd Class, colour or black and white, and one or both sides. The price per letter updates as you choose.
3

What: choose what to send

Start from a common notice (service charge demands, Section 20 notices, payment links, arrears reminders), a template from the Template Library (filtered to the channel you chose), or Start blank. Arrears reminders preselect the homeowners in arrears. Switch between Edit and Preview while writing, and add attachments; each shows its extra cost per letter.
4

Check & send

Review the summary, fix any incomplete postal addresses, choose Postage Cost Recovery (company or building service charge), and approve the final price before sending.
5

Track delivery evidence, inbound replies & postage recovery

Use the Delivery Dashboard, Inbox (with inbound email-to-ticket creation), Per-Building Postage Cost Summary, and Activity log to monitor per-recipient delivery status, postal tracking, and resident acknowledgements. Each homeowner’s details in Unit Owners list every message and letter sent to them, with a Send a message shortcut.

​
Voting and meetings sit alongside communications

Use the nearby Voting and Meetings areas when the goal is participation or a formal record, not just an update.
Create polls with audience targeting, linked building issues, and dynamic participation tracking so residents can respond from the same building workspace.
Schedule meetings, check Mems & Arts quorum rules (with audited manual quorum overrides), host Manage Meet calls with recording alerts and PII anonymisation, and generate structured minutes from custom Client Minutes Templates.

​
Keep messages and records connected

Link documents

Store notices, minutes, budgets, and supporting records in the document repository so communications have context

Reuse templates

Standard templates help management teams stay consistent across buildings and repeated workflows

Separate updates from decisions

Use announcements for news, voting for decisions, and meetings for structured discussion and records

Think by audience

A resident update should read differently from an internal management-company communication run
If a message changes money, access, safety, or meeting attendance, pair the update with the relevant document or follow-up workflow instead of relying on one announcement alone.