Overview
Effective communication keeps residents informed, encourages participation, and builds a stronger building community.Creating Announcements
Navigate to Announcements
Click Announcements in the sidebar or use the Send Announcement quick action.
Write Your Message
Create your announcement with:
- Title: Clear, descriptive headline
- Message: Full details of your announcement
- Category: General, Maintenance, Finance, Meeting, Emergency
Choose Recipients
Select who should receive the announcement:
- All residents
- Directors only
- Specific units
- By role type
Set Delivery Options
Configure how the announcement is sent:
- In-app notification (always sent)
- Email notification (optional)
- Push notification (if enabled)
Announcement Best Practices
Clear Titles
Use descriptive titles: “Water Supply Interruption - 15 March” not “Important Notice”
Include Details
Cover who, what, when, where, and any action required
Set Urgency
Use appropriate urgency levels - reserve “Urgent” for genuine emergencies
Follow Up
Post updates when situations change or are resolved
Setting Up Voting Polls
Create polls to gather resident opinions or make collective decisions.Define the Question
Write a clear, unambiguous question. For formal matters, include relevant background information.
Add Options
Provide clear voting options:
- For simple decisions: Yes / No / Abstain
- For multiple choice: List all options clearly
Set Voting Rules
Configure poll settings:
- Voting period: Start and end dates
- Eligibility: Who can vote (typically unit owners)
- Anonymity: Whether votes are anonymous
- Quorum: Minimum participation required
Types of Polls
| Poll Type | Use Case | Typical Quorum |
|---|---|---|
| Informal | Gathering opinions (e.g., preferred meeting times) | None required |
| Advisory | Non-binding decisions | 25% recommended |
| Formal Resolution | Binding decisions (e.g., major works approval) | As per articles |
| AGM Motion | Formal AGM voting | As per lease/articles |
Managing Building Documents
Document Categories
Organise documents into logical categories:- Legal: Leases, articles of association, company documents
- Insurance: Policies, certificates, claims
- Financial: Accounts, budgets, statements
- Compliance: Fire safety, health & safety, certificates
- Meetings: AGM minutes, director meeting notes
- Maintenance: Surveys, contractor reports, warranties
Uploading Documents
Upload Files
Drag and drop files or click to browse. Supported formats: PDF, DOC, DOCX, XLS, XLSX, JPG, PNG.
Residents receive notifications when new documents are uploaded to categories they can access.
Email Notification Settings
Residents can customise their notification preferences.Notification Types
Instant Notifications
Instant Notifications
Sent immediately when events occur:
- Emergency announcements
- Issue updates (if subscribed)
- Direct messages
- Poll reminders
Daily Digest
Daily Digest
Summary email sent once daily including:
- New announcements
- Issue status changes
- Document uploads
- Upcoming events
Weekly Summary
Weekly Summary
Weekly overview including:
- All activity summary
- Financial updates (if applicable)
- Upcoming deadlines
Managing Preferences
Residents can adjust their preferences in Settings → Notifications:- Toggle individual notification types on/off
- Choose between instant and digest delivery
- Set quiet hours for non-urgent notifications
- Manage email address for notifications