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Overview

Comprehensive financial management for your building, fully compliant with RICS Service Charge Code and Making Tax Digital requirements. Our redesigned finance module provides different views for directors and leaseholders.

For Directors

Governance scorecard, arrears tracking, budget management, and Section 20 workflows

For Leaseholders

Service charge breakdown, query submission, transparent spend visibility

Director Features

Governance Scorecard

Monitor your building’s financial health at a glance:
  • Solvency Ratio - Reserves vs projected bills (target: >1.2)
  • Collection Rate - Percentage of service charges collected
  • Compliance Status - Fire safety, insurance, accounts, Section 20

Arrears Aging Report

Track overdue payments with aging buckets:
Aging PeriodActions
0-30 daysAutomated reminder
31-60 daysSecond notice + late fee
61-90 daysFormal demand
90+ daysEscalation to legal

Budget vs Actual Tracking

  • Real-time variance analysis
  • Category-level drill-down
  • Forecasting tools
  • Reserve fund modelling

Leaseholder Features

Service Charge Breakdown

Leaseholders can view detailed breakdowns of their charges:
  • Category-by-category cost analysis
  • Comparison with previous years
  • Document links for major works
  • Your unit’s share calculation

Query Charges

1

Select Charge

Choose the charge line item you have a question about
2

Submit Query

Describe your question with supporting documents if needed
3

Track Response

Receive notifications when directors respond

Section 20 Workflow

Section 20 notices are required for major works exceeding £250 per leaseholder. Our workflow ensures statutory compliance.

Statutory Timeline

1

Notice of Intention (30 days)

Describe the proposed works and invite observations from leaseholders
2

Obtain Estimates

Get at least two competitive quotes from contractors
3

Notice of Estimates (30 days)

Share estimates with leaseholders and invite further observations
4

Proceed with Works

Award contract and begin works with full audit trail

Features

Automatic countdown timers for each stage
Leaseholder observation tracking
Director override with audit logging
Document attachment for estimates
Email notifications at each stage

Payment Collection

Flexible payment options via Mollie integration:
Payment PlanService Fee
Monthly3%
Quarterly2.5%
Bi-annual2%
Annual1.5%
Encourage annual payments to reduce processing costs and improve cash flow predictability.

Compliance

RICS Service Charge Code compliant
Making Tax Digital ready
Automatic Section 20 tracking
Audit trail for all transactions
Year-end accounts generation
Reserve fund planning tools