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Maintenance Tracking

Track issues from report to resolution

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Overview

Manage.Management handles maintenance through the broader Issues & Requests workflow. That keeps repairs, safety concerns, complaints, formal requests, and related operational work in one shared queue instead of splitting them across separate tools.
Looking to order replacement keys, request alteration consent, or submit a letting notice? These are handled through Requests — see the Making a Request guide.

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How maintenance work is handled

1

Report or create an issue

Start from the Issues area and create a new record with the right type, severity, and building impact.
2

Review and triage

Directors and managers can search, filter, and triage by type, severity, team, scope, and assigned property manager.
3

Coordinate the work

Use issue updates, internal notes, linked documents, and follow-up communications to keep the job moving.
4

Close the loop

When the work is complete, update the issue so residents and staff can see the current state.
Start with the shared issue list to understand what is reported, in progress, high priority, or already scheduled.
Use severity and building-wide or personal scope to separate urgent communal problems from more localised follow-up.
Management-company users can route work through the right team and property manager rather than treating every issue the same way.
Find the right contractor for a job through the Supplier Network — your building’s trusted supplier list plus live Checkatrade search and job posting.

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Good public-facing guidance

Keep residents in the loop

A maintenance issue is not complete until the affected people understand what is happening.

Keep the evidence together

Store reports, quotes, certificates, invoices, and photos where the operational team can find them later.

Use one source of truth

Update the existing issue instead of creating duplicate records in email, chat, and documents.

Escalate genuine risk fast

Reserve the highest severity for issues that need immediate operational attention.

Report an Issue

Learn how to log and track building issues

Financial Management

See how finance and major works communication fit around operational work