Overview
Manage.Management handles maintenance through the broader Issues workflow. That keeps repairs, safety concerns, complaints, and related operational work in one shared queue instead of splitting them across separate tools.How maintenance work is handled
Report or create an issue
Start from the Issues area and create a new record with the right type, severity, and building impact.
Review and triage
Directors and managers can search, filter, and triage by type, severity, team, scope, and assigned property manager.
Coordinate the work
Use issue updates, internal notes, linked documents, and follow-up communications to keep the job moving.
Maintenance-related views you can use
Issue list and search
Issue list and search
Start with the shared issue list to understand what is reported, in progress, high priority, or already scheduled.
Severity and scope
Severity and scope
Use severity and building-wide or personal scope to separate urgent communal problems from more localised follow-up.
Team and PM assignment
Team and PM assignment
Management-company users can route work through the right team and property manager rather than treating every issue the same way.
Supplier support where enabled
Supplier support where enabled
Supplier-network workflows can sit alongside maintenance operations for buildings or organisations that use them.
Good public-facing guidance
Keep residents in the loop
A maintenance issue is not complete until the affected people understand what is happening.
Keep the evidence together
Store reports, quotes, certificates, invoices, and photos where the operational team can find them later.
Use one source of truth
Update the existing issue instead of creating duplicate records in email, chat, and documents.
Escalate genuine risk fast
Reserve the highest severity for issues that need immediate operational attention.