Your Money View
The finance area for homeowners is simple and transparent. It shows what you owe, what you have paid, and how service charges are calculated — without exposing the full management accounting tools.What you can see
Current balance
Your outstanding service charge position for the selected property
Invoices
A list of outstanding invoices with amounts and due dates
Payment history
Past payments you have made, with dates and references
Annual accounts & Your Year in One Page
Published Service-Charge Accounts (showing how building funds were spent) and Company / Dormant Accounts (Companies House filings), clearly separated with a plain-English Your Year in One Page summary
Major works
Section 20 notices and major works cost breakdowns when applicable
Service charge breakdown
How your service charge is split across maintenance, insurance, management, and reserve fund
How to pay
1
Open Money / Finances
Navigate to Money (or Finances) from your sidebar or dashboard.
2
Review your demands and statements
Check your current service charge card or outstanding invoices list, and preview or download your itemised Service Charge Statement (including statutory Section 47/48 landlord notices).
3
Select Pay Now
Click Pay now on the demand you want to settle to open the Service Charge Checkout modal.
4
Choose Instant Pay by Bank or Free Manual Bank Transfer
- Pay by Bank (Open Banking): Authenticate directly in your UK banking app via Faster Payments. Where your building passes on the platform fee (1% on managed portfolios or 3% on self-managed blocks), the exact fee and total are shown upfront so 100% of your service charge goes into your building’s trust account.
- Free Manual Bank Transfer (BACS — £0.00 Fee): Always available at £0.00 fee. Copy the building’s designated client trust account details (
Account Name,Sort Code,Account Number) and your mandatory Payment Reference, send the transfer from your bank app, and click I’ve made payment.
Understanding service charges
Service charges cover the day-to-day running of your building. Typical categories include:
If you have questions about how charges are calculated, use the Issues area to raise a financial query, or speak to your director or management company.
Tips
Pay on time
Avoid late payment fees and keep your account in good standing
Check the breakdown
Review the service charge breakdown to understand where your money goes