Communicating with Residents
Management companies have two main communication tools: Announcements for simple broadcast updates, and the Communications workspace for structured, templated, and tracked messaging.Announcements
Announcements are quick, building-wide updates that appear on residents’ dashboards. Use them for:- Maintenance schedules and disruption notices
- Meeting invitations and voting deadlines
- Policy changes and reminders
- Safety updates and emergency information
Communications workspace
For more structured messaging, the Communications workspace offers:Templates
Create reusable templates for regular notices such as payment reminders, AGM notices, and maintenance updates
Batches
Send the same message to multiple buildings or units in one action
Delivery tracking
See which residents have received, opened, or responded to your message
Audit history
Keep a full record of what was sent, when, and to whom for compliance and disputes
Recipient selection
Target messages by building, unit, role, or custom lists
Linked documents
Attach documents such as minutes, budgets, or notices directly to the message
How to send a communication
Best practices
Use templates for regular messages
Consistent formatting saves time and looks more professional
Target precisely
Only message the residents who need to know — avoid inbox fatigue
Attach relevant documents
Minutes, budgets, and notices are more useful when sent with the message
Keep audit records
The communications log is your evidence trail for disputes and compliance