Service Charge Management
The service charge workflow lets you collect money from residents efficiently, track payments across your portfolio, and manage arrears before they accumulate.Supported payment methods
Manage.Management integrates with Mollie to offer residents multiple ways to pay:- Debit and credit cards
- Apple Pay and Google Pay
- Open Banking (instant bank transfer)
Setting up service charges
Define the budget
Set the annual budget split across maintenance, insurance, management, reserve fund, and utilities.
Assign unit charges
Allocate the total budget across units. You can use equal splits or custom apportionments based on floor area or lease terms.
Collecting payments
When an invoice is generated:- The resident sees it in their Finances area
- They tap to pay using their preferred method
- Payment is recorded automatically against their unit
- The portfolio dashboard updates the collection rate in real time
Tracking arrears
The finance and portfolio dashboards show:- Which units have outstanding invoices
- Days overdue for each invoice
- Total arrears across the building and portfolio
- Collection rate percentage
- Send payment reminders to overdue units
- View payment history for any unit
- Adjust charges when budgets or lease terms change
- Generate arrears reports for board meetings
Multi-building collections
For management companies with multiple buildings:- Service charges are configured per building
- Portfolio dashboard shows aggregate collection rates
- Arrears can be viewed building-by-building or portfolio-wide
- Reports can be generated for individual buildings or the full portfolio
Tips
Be transparent
Residents pay more reliably when they can see clear budgets and breakdowns
Follow up early
Contact overdue residents at 7 and 14 days, not at 90 days
Offer multiple payment methods
Apple Pay, Google Pay, and Open Banking reduce payment friction
Reconcile monthly
Match bank receipts to invoices to catch discrepancies early