Sending Announcements
Announcements are the primary way to keep residents informed. Use them for maintenance updates, meeting notices, financial updates, and any other building-wide communication.What to announce
Maintenance updates
Repair schedules, contractor visits, lift outages, and disruption notices
Meeting notices
AGM dates, meeting invitations, and voting deadlines
Financial updates
Service charge changes, budget approvals, payment reminders, and arrears notices
Safety notices
Fire alarm tests, water shutdowns, and emergency information
Policy changes
New house rules, pet policies, or alteration procedures
General news
Community events, welcome messages, and building improvements
How to post an announcement
1
Open Announcements
Navigate to Announcements from the sidebar or dashboard.
2
Create a new announcement
Click New Announcement.
3
Write a clear title
Be specific: “Water shutdown — 15 March, 10am to 2pm” not “Important notice”
4
Write the message
Include:
- What is happening
- Who is affected
- When it happens
- What residents need to do
5
Set category and priority
Choose a category and mark urgent if time-sensitive or safety-related.
6
Publish
The announcement appears on every resident’s dashboard and in their Announcements area.
Best practices
Use clear titles
Descriptive titles help residents scan updates quickly
Include all details
What, who, when, and what to do reduces follow-up questions
Reserve urgent for genuine urgency
If everything is urgent, nothing is urgent
Follow up
Post a follow-up when the work is complete or the situation changes
Pinned announcements
You can pin important announcements so they stay at the top of residents’ feeds. Use this sparingly for:- Ongoing major works
- Current safety notices
- Active voting periods
- Meeting deadlines
When not to use announcements
Announcements are for broadcast updates. For other needs:- Two-way discussion → Use the Communications area or a meeting
- Formal decisions → Use Voting
- Individual issues → Use the Issues area or direct message
- Document storage → Upload to Documents and link from the announcement