MRI Sync Configuration - Manage.Management Docs

Sync Dashboard

The MRI Sync Dashboard provides real-time visibility into your synchronisation status. Access it from Settings > Integrations > MRI > Sync Status.

Sync Frequencies

Configure how often each data type synchronises with MRI:

Available Frequencies

Frequency	Interval	Best For
Real-time	Within 15 minutes	Financial transactions, urgent updates
Hourly	Every hour	Invoices, payments, time-sensitive data
Daily	Once per day (overnight)	Properties, tenancies, contacts
Weekly	Once per week	Documents, budgets, static data
Monthly	Once per month	Archive data, annual records
Manual	On-demand only	Sensitive data, controlled updates

Recommended Configuration

{
  "syncFrequency": {
    "properties": "daily",
    "tenancies": "daily",
    "transactions": "hourly",
    "budgets": "weekly",
    "invoices": "hourly",
    "maintenance": "daily",
    "documents": "weekly"
  }
}

Higher sync frequencies use more API quota. Balance real-time needs against API limits.

Conflict Resolution

When data changes in both systems between syncs, the integration uses conflict resolution strategies:

Resolution Strategies

MRI Wins (Default)

MRI data takes precedence. Changes made in Manage.Management will be overwritten.Best for: Properties where MRI is the primary system of record.

Local Wins

Manage.Management data takes precedence. Changes in MRI will not overwrite local data.Best for: Buildings transitioning away from MRI or using MM as primary.

Merge

Attempts to merge changes from both systems. Fields changed in only one system are updated.Best for: Active use of both systems with different workflows.

Manual

Conflicts are flagged for manual review. No automatic resolution occurs.Best for: Sensitive data requiring human oversight.

Manual Sync Operations

Trigger a Full Sync

To manually synchronise all data:

// From the dashboard
Click "Sync All" button

// Via API
POST /api/mri/sync/building/{buildingId}

Sync Specific Entity Types

Sync individual data types when needed:

Entity	Action
Properties	Sync building and unit details
Transactions	Sync financial records
Contacts	Sync resident and supplier contacts
Documents	Sync compliance documents

Monitoring & Alerts

Sync Status Indicators

Status	Meaning
🟢 Success	Sync completed without errors
🟡 Warning	Sync completed with some skipped records
🔴 Error	Sync failed - check error logs
⚪ Pending	Sync scheduled but not yet started

Error Handling

Common sync errors and resolutions:

Rate Limit Exceeded

The MRI API has rate limits. The system automatically retries with exponential backoff.Resolution: Wait for retry or reduce sync frequency.

Authentication Failed

API credentials may have been changed or revoked on the MRI server.Resolution: Verify your MIX API credentials are still valid. If needed, re-enter credentials in Settings → Integrations → MRI.

Record Not Found

A record in MRI was deleted but exists locally.Resolution: Record will be marked as inactive, not deleted.

Validation Error

Data from MRI doesn’t match expected format.Resolution: Check MRI data quality or contact support.

Sync Logs

View detailed sync history in Settings > Integrations > MRI > Sync Logs:

Timestamp of each sync operation
Records processed, created, updated, skipped
Duration of sync operation
Any error messages

Sync logs are retained for 90 days. Export logs if you need longer retention.

​Sync Dashboard

​Sync Frequencies

​Available Frequencies

​Recommended Configuration

​Conflict Resolution

​Resolution Strategies

​Manual Sync Operations

​Trigger a Full Sync

​Sync Specific Entity Types

​Monitoring & Alerts

​Sync Status Indicators

​Error Handling

​Sync Logs

Sync Dashboard

Sync Frequencies

Available Frequencies

Recommended Configuration

Conflict Resolution

Resolution Strategies

Manual Sync Operations

Trigger a Full Sync

Sync Specific Entity Types

Monitoring & Alerts

Sync Status Indicators

Error Handling

Sync Logs