General Questions
What is MRI Qube?
What is MRI Qube?
MRI Qube (powered by Vaultre) is one of the UK’s leading property management software platforms, used by hundreds of residential and commercial property managers. It provides comprehensive tools for managing properties, finances, tenancies, and maintenance.
Do I need MRI Qube to use Manage.Management?
Do I need MRI Qube to use Manage.Management?
No, Manage.Management works perfectly as a standalone platform. The MRI Qube integration is optional and designed for buildings that already use MRI Qube and want to synchronize data between systems.
Which plans include MRI Qube integration?
Which plans include MRI Qube integration?
The MRI Qube integration is available on Professional and Enterprise plans. Contact our sales team to upgrade your plan.
How much does the integration cost?
How much does the integration cost?
The integration is included in Professional and Enterprise plans at no additional cost. However, you’ll need an active MRI Qube subscription with API access enabled (contact MRI Software for pricing).
Setup & Configuration
How do I get MRI API credentials?
How do I get MRI API credentials?
Contact MRI Software support or your account manager to request API access. They’ll provide you with a Client ID and Client Secret. Make sure to specify you need access to the Vaultre API.
Can I use sandbox credentials for testing?
Can I use sandbox credentials for testing?
Yes! We recommend starting with MRI’s sandbox environment to test the integration before connecting to production data. You can switch to production credentials later in the settings.
How long does initial setup take?
How long does initial setup take?
Setup typically takes 15-30 minutes:
- 5 minutes to enter credentials and test connection
- 5 minutes to link your property
- 5-20 minutes for initial data sync (depending on data volume)
Can I connect multiple buildings?
Can I connect multiple buildings?
Yes, each building in Manage.Management can have its own MRI Qube connection with separate credentials. This is recommended for security and data isolation.
Data Synchronization
What data gets synchronized?
What data gets synchronized?
The integration syncs 8 entity types:
- Properties & Units
- Tenancies (lease information)
- Contacts (residents, owners, suppliers)
- Transactions (financial records)
- Budgets (annual budgets and forecasts)
- Invoices (supplier invoices)
- Maintenance (work orders and repairs)
- Documents (compliance certificates, legal files)
Is the sync bi-directional?
Is the sync bi-directional?
Yes, data flows both ways. Changes made in either MRI Qube or Manage.Management are synchronized based on your conflict resolution settings.
How often does data sync?
How often does data sync?
Sync frequency is configurable per data type:
- Real-time (within 15 minutes): Financial transactions, invoices
- Hourly: Payments, urgent updates
- Daily: Properties, tenancies, contacts, maintenance
- Weekly: Documents, budgets
- Manual: On-demand only
What happens if data changes in both systems?
What happens if data changes in both systems?
The integration uses conflict resolution strategies:
- MRI Wins (default): MRI data takes precedence
- Local Wins: Manage.Management data preserved
- Merge: Intelligent field-level merging
- Manual: Flagged for human review
Can I pause synchronization?
Can I pause synchronization?
Yes, you can disable sync at any time in Settings → Integrations → MRI Qube. This won’t delete any existing data, just stops new syncs.
How do I trigger a manual sync?
How do I trigger a manual sync?
Navigate to Settings → Integrations → MRI Qube → Sync Status and click “Sync All” or sync individual data types.
Security & Privacy
How are my MRI credentials stored?
How are my MRI credentials stored?
Credentials are encrypted using Supabase Vault with AES-256-GCM encryption. Your Client Secret is never stored in plain text and is only accessible to authorized building directors.
Who can access MRI integration settings?
Who can access MRI integration settings?
Only building directors (RTM/RMC directors) and super admins can configure the integration or access credentials. Regular homeowners cannot view or modify integration settings.
Is my data encrypted during sync?
Is my data encrypted during sync?
Yes, all API communications use TLS 1.3 encryption. Data is encrypted both in transit (during sync) and at rest (in the database).
What happens to my data if I disconnect the integration?
What happens to my data if I disconnect the integration?
Disconnecting the integration stops future syncs but doesn’t delete any existing data in Manage.Management. You can reconnect at any time without data loss.
How often should I rotate credentials?
How often should I rotate credentials?
We recommend rotating MRI API credentials every 90 days. The system will alert you when rotation is due. You can rotate credentials in Settings → Integrations → MRI Qube → Security.
Are API calls logged?
Are API calls logged?
Yes, every API call, credential access, and sync operation is logged for security and compliance. Building directors can view audit logs in the Security tab.
Troubleshooting
Connection test failed - what should I check?
Connection test failed - what should I check?
Common issues:
- Invalid credentials: Double-check your Client ID and Client Secret
- API access not enabled: Contact MRI to enable API access on your account
- Wrong environment: Ensure you’re using sandbox credentials for sandbox, production for production
- Network issues: Check your internet connection and firewall settings
Sync is failing with errors - what do I do?
Sync is failing with errors - what do I do?
- Check the error logs in Settings → Integrations → MRI Qube → Sync Status
- Common fixes:
- Re-authenticate if you see “401 Unauthorized”
- Check MRI property ID is correct
- Ensure sync is enabled for the data type
- If errors persist, contact support@manage.management with the error details
Data is missing after sync - why?
Data is missing after sync - why?
Possible reasons:
- Sync not enabled: Check sync configuration for that data type
- Filters applied: Some data types have filters (e.g., date ranges for transactions)
- Permissions: Ensure your MRI API credentials have access to that data
- Mapping issues: Verify your building is correctly linked to the MRI property
Sync is very slow - how can I speed it up?
Sync is very slow - how can I speed it up?
- Initial sync: First sync takes longer due to data volume (this is normal)
- Reduce frequency: Lower sync frequency for non-critical data types
- Incremental sync: After initial sync, only changes are synchronized (much faster)
- Check API limits: Ensure you’re not hitting MRI’s rate limits
I see 'Rate limit exceeded' errors - what does this mean?
I see 'Rate limit exceeded' errors - what does this mean?
The integration has built-in rate limiting to protect MRI’s API:
- 60 requests per minute
- 1,000 requests per hour
Authentication keeps failing - what's wrong?
Authentication keeps failing - what's wrong?
If you see repeated authentication failures:
- Check credentials: Ensure Client ID and Secret are correct
- Credential expiry: Some MRI credentials expire - contact MRI to renew
- Account status: Verify your MRI Qube subscription is active
- API access: Confirm API access is enabled on your MRI account
- Rotate credentials: Try rotating to new credentials in MRI
Performance & Limits
How much data can be synced?
How much data can be synced?
There are no hard limits on data volume. The integration has successfully synced:
- Buildings with 500+ units
- 10+ years of financial transactions
- Thousands of documents
- Multiple properties per building
Will sync affect MRI Qube performance?
Will sync affect MRI Qube performance?
No, the integration uses MRI’s official API with built-in rate limiting to ensure it doesn’t impact MRI Qube performance. Syncs happen in the background without affecting your MRI usage.
Can I sync historical data?
Can I sync historical data?
Yes, the initial sync imports all existing data from MRI Qube. You can also configure date ranges for financial transactions to limit historical data if needed.
What's the maximum sync frequency?
What's the maximum sync frequency?
- Real-time: Within 15 minutes (for critical financial data)
- Hourly: Every hour
- Daily: Once per day (overnight)
- Weekly/Monthly: As configured
Billing & Costs
Are there any API usage fees?
Are there any API usage fees?
Manage.Management doesn’t charge for API usage. However, check with MRI Software if they have API usage limits or fees on your subscription.
What happens if I downgrade my plan?
What happens if I downgrade my plan?
If you downgrade to a plan without MRI integration:
- Sync will stop automatically
- Existing synced data remains in Manage.Management
- You can re-enable sync by upgrading again
- No data is deleted
Can I try the integration before upgrading?
Can I try the integration before upgrading?
Yes! Contact our sales team for a 14-day trial of the Professional plan to test the MRI Qube integration with your data.
Advanced Features
Can I customize which fields are synced?
Can I customize which fields are synced?
Currently, the integration syncs all available fields for each entity type. Field-level customization is on our roadmap. Contact support if you have specific requirements.
Can I sync to multiple MRI properties?
Can I sync to multiple MRI properties?
Each building in Manage.Management can connect to one MRI property. If you manage multiple MRI properties, create separate buildings in Manage.Management for each.
Is there an API for the integration?
Is there an API for the integration?
Yes, developers can access the MRI integration programmatically. See our API Reference for technical documentation.
Can I export sync logs?
Can I export sync logs?
Yes, building directors can export audit logs and sync logs in CSV or JSON format from Settings → Integrations → MRI Qube → Security → Export Logs.
Does the integration support webhooks?
Does the integration support webhooks?
Webhook support is on our roadmap. Currently, the integration uses polling-based sync at configured intervals.
Compliance & Legal
Is the integration GDPR compliant?
Is the integration GDPR compliant?
Yes, the integration is fully GDPR compliant:
- Data Processing Agreement with MRI Software
- Standard Contractual Clauses for international data transfer
- Right to erasure support
- Data subject access request support
- Comprehensive audit logging
Where is my data stored?
Where is my data stored?
- Manage.Management data: EU/UK data centers (Supabase)
- MRI Qube data: Australia (Vaultre API)
- Data transfer: Protected by Standard Contractual Clauses
Can I delete all synced data?
Can I delete all synced data?
Yes, you can:
- Disconnect the integration (stops future syncs)
- Request data deletion via Settings → Integrations → MRI Qube → Delete All Synced Data
- This is irreversible and removes all MRI-sourced data from Manage.Management
Who owns the synced data?
Who owns the synced data?
You (the building/RTM company) own all data. Manage.Management and MRI Software are data processors. You control the data and can request deletion at any time.
Getting Help
Where can I find setup instructions?
Where can I find setup instructions?
See our comprehensive Setup Guide for step-by-step instructions with screenshots.
How do I contact support?
How do I contact support?
- Email: support@manage.management
- Live Chat: Click the chat widget on any documentation page
- Security Issues: security@manage.management
Is there a community forum?
Is there a community forum?
We’re building a community forum for users to share tips and best practices. Join our mailing list to be notified when it launches.
Can I request new features?
Can I request new features?
Absolutely! We love feedback. Email your feature requests to support@manage.management or use the feedback widget in the app.