> ## Documentation Index
> Fetch the complete documentation index at: https://kb.manage.management/llms.txt
> Use this file to discover all available pages before exploring further.

# Service Charge Collection

> How to generate invoices, collect payments, and manage arrears

## Service Charge Management

The service charge workflow lets you collect money from residents efficiently, track payments across your portfolio, and manage arrears before they accumulate.

## Supported payment methods

Manage.Management integrates with Mollie to offer residents multiple ways to pay:

* Debit and credit cards
* Apple Pay and Google Pay
* Open Banking (instant bank transfer)

## Setting up service charges

<Steps>
  <Step title="Select the building">
    Use the building selector to choose the property you want to configure.
  </Step>

  <Step title="Open Service Charges">
    Navigate to **Service Charges** from the building's finance area.
  </Step>

  <Step title="Define the budget">
    Set the annual budget split across maintenance, insurance, management, reserve fund, and utilities.
  </Step>

  <Step title="Assign unit charges">
    Allocate the total budget across units. You can use equal splits or custom apportionments based on floor area or lease terms.
  </Step>

  <Step title="Set payment schedule">
    Choose payment frequency: monthly, quarterly, or annually.
  </Step>

  <Step title="Generate invoices">
    Create invoices for the period. They appear automatically in each resident's money view.
  </Step>
</Steps>

## Collecting payments

When an invoice is generated:

1. The resident sees it in their **Finances** area
2. They tap to pay using their preferred method
3. Payment is recorded automatically against their unit
4. The portfolio dashboard updates the collection rate in real time

## Tracking arrears

The finance and portfolio dashboards show:

* Which units have outstanding invoices
* Days overdue for each invoice
* Total arrears across the building and portfolio
* Collection rate percentage

Use the **Service Charge Management** area to:

* Send payment reminders to overdue units
* View payment history for any unit
* Adjust charges when budgets or lease terms change
* Generate arrears reports for board meetings

## Multi-building collections

For management companies with multiple buildings:

* Service charges are configured per building
* Portfolio dashboard shows aggregate collection rates
* Arrears can be viewed building-by-building or portfolio-wide
* Reports can be generated for individual buildings or the full portfolio

## Tips

<CardGroup cols={2}>
  <Card title="Be transparent" icon="eye">
    Residents pay more reliably when they can see clear budgets and breakdowns
  </Card>

  <Card title="Follow up early" icon="clock">
    Contact overdue residents at 7 and 14 days, not at 90 days
  </Card>

  <Card title="Offer multiple payment methods" icon="credit-card">
    Apple Pay, Google Pay, and Open Banking reduce payment friction
  </Card>

  <Card title="Reconcile monthly" icon="check-circle">
    Match bank receipts to invoices to catch discrepancies early
  </Card>
</CardGroup>