> ## Documentation Index
> Fetch the complete documentation index at: https://kb.manage.management/llms.txt
> Use this file to discover all available pages before exploring further.

# Communications

> How to send announcements and manage resident messaging

## Communicating with Residents

Management companies have two main communication tools: **Announcements** for simple broadcast updates, and the **Communications** workspace for structured, templated, and tracked messaging.

## Announcements

Announcements are quick, building-wide updates that appear on residents' dashboards. Use them for:

* Maintenance schedules and disruption notices
* Meeting invitations and voting deadlines
* Policy changes and reminders
* Safety updates and emergency information

See the [Directors Announcements guide](/directors/announcements) for how to create and manage announcements.

## Communications workspace

For more structured messaging, the Communications workspace offers:

<CardGroup cols={2}>
  <Card title="Templates" icon="file-text">
    Create reusable templates for regular notices such as payment reminders, AGM notices, and maintenance updates
  </Card>

  <Card title="Batches" icon="layers">
    Send the same message to multiple buildings or units in one action
  </Card>

  <Card title="Delivery tracking" icon="mail-check">
    See which residents have received, opened, or responded to your message
  </Card>

  <Card title="Audit history" icon="history">
    Keep a full record of what was sent, when, and to whom for compliance and disputes
  </Card>

  <Card title="Recipient selection" icon="users">
    Target messages by building, unit, role, or custom lists
  </Card>

  <Card title="Linked documents" icon="paperclip">
    Attach documents such as minutes, budgets, or notices directly to the message
  </Card>
</CardGroup>

## How to send a communication

<Steps>
  <Step title="Select the building">
    Communications are building-scoped — choose the right property first.
  </Step>

  <Step title="Open Communications">
    Navigate to **Communications** from the sidebar.
  </Step>

  <Step title="Choose or create a template">
    Start from a saved template or write a new message from scratch.
  </Step>

  <Step title="Select recipients">
    Choose all residents, specific units, or filtered groups.
  </Step>

  <Step title="Write and preview">
    Compose the message, add attachments, and preview how it will look to residents.
  </Step>

  <Step title="Send and track">
    Send the message and monitor delivery and open rates in the batch history.
  </Step>
</Steps>

## Best practices

<CardGroup cols={2}>
  <Card title="Use templates for regular messages" icon="copy">
    Consistent formatting saves time and looks more professional
  </Card>

  <Card title="Target precisely" icon="crosshair">
    Only message the residents who need to know — avoid inbox fatigue
  </Card>

  <Card title="Attach relevant documents" icon="paperclip">
    Minutes, budgets, and notices are more useful when sent with the message
  </Card>

  <Card title="Keep audit records" icon="shield">
    The communications log is your evidence trail for disputes and compliance
  </Card>
</CardGroup>