> ## Documentation Index
> Fetch the complete documentation index at: https://kb.manage.management/llms.txt
> Use this file to discover all available pages before exploring further.

# Reporting Issues

> How to report maintenance, safety, and general building issues

## Reporting an Issue

If something needs fixing or attention in your building, you can report it directly through Manage.Management. This keeps a clear record and helps directors or management companies track progress.

## What you can report

<CardGroup cols={2}>
  <Card title="Maintenance" icon="wrench">
    Repairs, leaks, broken fixtures, communal area problems, and wear-and-tear
  </Card>

  <Card title="Safety" icon="shield-alert">
    Fire safety concerns, trip hazards, security issues, and structural worries
  </Card>

  <Card title="Financial" icon="coins">
    Queries about service charges, invoices, or budget questions
  </Card>

  <Card title="General" icon="message-square">
    Noise complaints, neighbour issues, or anything else affecting the building
  </Card>
</CardGroup>

## How to report

<Steps>
  <Step title="Open Issues">
    Click **Issues** in the sidebar or tap **Report Issue** on your dashboard.
  </Step>

  <Step title="Choose the issue type">
    Select Maintenance, Safety, Financial, or General depending on what you are reporting.
  </Step>

  <Step title="Describe the problem">
    Write a clear title and description. Include:

    * Exact location (e.g., "Ground floor lift lobby")
    * What is wrong
    * When it started
    * Whether it affects just you or the whole building
  </Step>

  <Step title="Add photos or documents">
    Attach photos or files if they help explain the issue. This is especially useful for maintenance and safety reports.
  </Step>

  <Step title="Set severity">
    Choose Low, Medium, High, or Critical. Reserve Critical for genuine safety emergencies or urgent faults.
  </Step>

  <Step title="Submit">
    Tap Submit. Your issue appears in the shared building list where directors and managers can see it and take action.
  </Step>
</Steps>

## What happens next

Once you submit an issue:

1. It appears in the building's issue list with status **Reported**
2. Directors or managers review and may change the status to **In Progress** or **Scheduled**
3. You can check back anytime to see updates and comments
4. When resolved, the status changes to **Completed**

## Tips for better reports

<CardGroup cols={2}>
  <Card title="Be specific" icon="target">
    "Lift in lobby not working since Tuesday" is better than "Lift broken"
  </Card>

  <Card title="Include photos" icon="camera">
    A photo of a leak, damage, or fault helps the team understand without visiting first
  </Card>

  <Card title="Use the right type" icon="filter">
    Safety issues get faster attention when correctly categorised
  </Card>

  <Card title="One issue per report" icon="file-text">
    Separate reports make tracking and resolution clearer for everyone
  </Card>
</CardGroup>