> ## Documentation Index
> Fetch the complete documentation index at: https://kb.manage.management/llms.txt
> Use this file to discover all available pages before exploring further.

# Financial Management

> Use the finance workspace for service charges, budgets, reports, and the resident money view

## Overview

Manage.Management provides different finance experiences for different users:

* **Directors and management companies** work in a broader finance workspace with overview, transactions, budgets, service charges, reports, and Section 20 support.
* **Leaseholders and shareholders** get a simpler money view focused on their own service charge position, invoices, payments, and building accounts.

## Director and manager workflow

<Steps>
  <Step title="Navigate to Finances">
    Open **Finances** from the sidebar. Management-company users may need to choose the building they want to work on first.
  </Step>

  <Step title="Complete financial setup">
    Start with your building's financial setup so the rest of the tabs can reflect the right service-charge and reporting structure.
  </Step>

  <Step title="Work through the finance tabs">
    The finance area is organised into operational tabs: **Overview**, **Transactions**, **Budgets & Planning**, **Service Charges**, **Section 20 Consultations**, and **Reports & Analysis**. Directors may also see a **Xero** tab for accounting integration.
  </Step>

  <Step title="Use the specialist tools when needed">
    Section 20 workflow support, bank-transaction views, and accounting/integration surfaces (Xero, MRI/Qube imports) appear where enabled for your account or building.
  </Step>
</Steps>

## What the finance workspace covers

<AccordionGroup>
  <Accordion title="Overview and reporting">
    Use the overview and reporting areas to understand building performance, monitor budgets, review reserve-fund position, and keep the wider team aligned on the current financial picture.
  </Accordion>

  <Accordion title="Transactions and service charges">
    Record, review, and manage the cash movements that underpin service-charge administration and resident billing.
  </Accordion>

  <Accordion title="Budgets and Section 20">
    Budget planning and Section 20 workflows help directors and managers prepare, communicate, and document bigger items of work.
  </Accordion>

  <Accordion title="Optional finance extensions">
    Additional import and accounting tools appear where your organisation has enabled them, including MRI/Qube-related imports and accounting integrations.
  </Accordion>
</AccordionGroup>

## Resident money view

For resident users, the goal is simpler: answer the questions “What do I owe?”, “What have I paid?”, and “What does the building's latest financial picture look like?”.

<Steps>
  <Step title="Review your current position">
    Start with the main money card to understand your service-charge status for the selected property or unit.
  </Step>

  <Step title="Check the breakdown and invoices">
    Residents can review a service-charge breakdown and any outstanding invoices that need payment.
  </Step>

  <Step title="Pay online or by bank transfer">
    Where the management company accepts online payments (via Mollie), a **Pay now** button appears. Otherwise, bank-transfer details are shown with an *I've made payment* confirmation step.
  </Step>

  <Step title="Review payment history and annual accounts">
    The money view also brings together payments already made and the latest annual account information available for the building.
  </Step>

  <Step title="Watch for Section 20 notices">
    If major works notices affect your building, they surface in the same finance area.
  </Step>
</Steps>

## Good operating habits

<CardGroup cols={2}>
  <Card title="Pick the right building first" icon="building">
    This matters most for management-company users working across a portfolio
  </Card>

  <Card title="Keep documents nearby" icon="file-invoice">
    Upload invoices, accounts, and notices so finance activity and supporting records stay aligned
  </Card>

  <Card title="Use the resident view as a sense-check" icon="home">
    Make sure homeowners can understand the position, not just the internal finance team
  </Card>

  <Card title="Treat Section 20 as a communication workflow too" icon="scale">
    Major works work best when notices, documents, and financial context stay in sync
  </Card>
</CardGroup>

<Warning>
  Public docs can explain the workflow, but they are not a substitute for building-specific legal or accounting advice.
</Warning>