> ## Documentation Index
> Fetch the complete documentation index at: https://kb.manage.management/llms.txt
> Use this file to discover all available pages before exploring further.

# Maintenance Tracking

> Track issues, organise maintenance work, and coordinate operational follow-up

<Frame caption="Track issues from report to resolution">
  <img src="https://mintcdn.com/managemanagement/xY5E1zWG_1HYuruH/images/hero-light.svg?fit=max&auto=format&n=xY5E1zWG_1HYuruH&q=85&s=ed29f1ed3aac61163cf8587442eef3cf" alt="Maintenance Tracking" className="w-full rounded-lg" width="800" height="400" data-path="images/hero-light.svg" />
</Frame>

## Overview

Manage.Management handles maintenance through the broader **Issues & Requests** workflow. That keeps repairs, safety concerns, complaints, formal requests, and related operational work in one shared queue instead of splitting them across separate tools.

<Tip>
  Looking to order replacement keys, request alteration consent, or submit a letting notice? These are handled through **Requests** — see the [Making a Request guide](/guides/requests).
</Tip>

## How maintenance work is handled

<Steps>
  <Step title="Report or create an issue">
    Start from the **Issues** area and create a new record with the right type, severity, and building impact.
  </Step>

  <Step title="Review and triage">
    Directors and managers can search, filter, and triage by type, severity, team, scope, and assigned property manager.
  </Step>

  <Step title="Coordinate the work">
    Use issue updates, internal notes, linked documents, and follow-up communications to keep the job moving.
  </Step>

  <Step title="Close the loop">
    When the work is complete, update the issue so residents and staff can see the current state.
  </Step>
</Steps>

## Maintenance-related views you can use

<AccordionGroup>
  <Accordion title="Issue list and search" icon="list">
    Start with the shared issue list to understand what is reported, in progress, high priority, or already scheduled.
  </Accordion>

  <Accordion title="Severity and scope" icon="triangle-exclamation">
    Use severity and building-wide or personal scope to separate urgent communal problems from more localised follow-up.
  </Accordion>

  <Accordion title="Team and PM assignment" icon="users">
    Management-company users can route work through the right team and property manager rather than treating every issue the same way.
  </Accordion>

  <Accordion title="Supplier Network" icon="briefcase-business">
    Find the right contractor for a job through the [Supplier Network](/features/supplier-network) — your building's trusted supplier list plus live Checkatrade search and job posting.
  </Accordion>
</AccordionGroup>

## Good public-facing guidance

<CardGroup cols={2}>
  <Card title="Keep residents in the loop" icon="message-square-text">
    A maintenance issue is not complete until the affected people understand what is happening.
  </Card>

  <Card title="Keep the evidence together" icon="folder-open">
    Store reports, quotes, certificates, invoices, and photos where the operational team can find them later.
  </Card>

  <Card title="Use one source of truth" icon="arrow-rotate-right">
    Update the existing issue instead of creating duplicate records in email, chat, and documents.
  </Card>

  <Card title="Escalate genuine risk fast" icon="triangle-alert">
    Reserve the highest severity for issues that need immediate operational attention.
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Report an Issue" icon="triangle-exclamation" href="/guides/issue-management">
    Learn how to log and track building issues
  </Card>

  <Card title="Financial Management" icon="file-invoice" href="/guides/financial-management">
    See how finance and major works communication fit around operational work
  </Card>
</CardGroup>