> ## Documentation Index
> Fetch the complete documentation index at: https://kb.manage.management/llms.txt
> Use this file to discover all available pages before exploring further.

# Financial Management

> Use the finance workspace for operational oversight and the resident money view for transparency

<Frame caption="A finance experience for directors, managers, and residents">
  <img src="https://mintcdn.com/managemanagement/xY5E1zWG_1HYuruH/images/hero-light.svg?fit=max&auto=format&n=xY5E1zWG_1HYuruH&q=85&s=ed29f1ed3aac61163cf8587442eef3cf" alt="Finance Overview" className="w-full rounded-lg" width="800" height="400" data-path="images/hero-light.svg" />
</Frame>

## Overview

Finance in Manage.Management is role-specific. Directors and management companies get a broader workspace for running the building's finances, while leaseholders and shareholders get a clearer resident view of charges, invoices, payments, and accounts.

<CardGroup cols={2}>
  <Card title="Director / manager workspace" icon="shield">
    Overview, transactions, budgets, service charges, reserve-fund visibility, reports, and Section 20 support.
  </Card>

  <Card title="Resident money view" icon="home">
    Current position, service-charge breakdown, outstanding invoices, payments, annual accounts, and major-works context.
  </Card>
</CardGroup>

## Director and manager finance workspace

Directors and management companies work through a set of finance tabs:

| Tab                          | What it covers                                                                |
| ---------------------------- | ----------------------------------------------------------------------------- |
| **Overview**                 | Headline financial position for the building at a glance                      |
| **Transactions**             | Record and review the cash movements behind the accounts                      |
| **Budgets & Planning**       | Annual budgets and forward planning                                           |
| **Service Charges**          | Demands, invoices, and payments for resident billing                          |
| **Section 20 Consultations** | Major-works consultation workflows and notices                                |
| **Reports & Analysis**       | Reporting tools for directors, including governance health and arrears ageing |
| **Xero** (directors)         | Connect Xero for accounting where enabled                                     |

<Steps>
  <Step title="Open Finances for the right building">
    Management-company users may need to choose the building they want to work on first.
  </Step>

  <Step title="Complete financial setup">
    Start with the building's financial setup so the rest of the tabs reflect the right service-charge and reporting structure.
  </Step>

  <Step title="Work through the main tabs">
    Use the tabs above for day-to-day work — most activity happens in **Transactions** and **Service Charges**.
  </Step>

  <Step title="Use specialist tools where enabled">
    Section 20 workflow support, bank-transaction views, Xero, and MRI/Qube import surfaces appear where enabled for your organisation.
  </Step>
</Steps>

## Collecting payments online

Where a management company has enabled online payments (via **Mollie**), residents can pay service charges and request fees directly in the platform with a **Pay now** button. Buildings without online payments show residents clear **bank transfer** details instead, with an *I've made payment* confirmation step so management can reconcile.

## Resident money view

Residents see a simpler experience with **Overview**, **Service Charges**, and **Section 20 Notices** tabs — answering the most important questions without exposing the whole management workspace.

<Steps>
  <Step title="Current service-charge position">
    Review the headline balance or status for the selected property or unit.
  </Step>

  <Step title="Breakdown and invoices">
    Check the line items and any outstanding invoices that still need attention.
  </Step>

  <Step title="Pay online or by bank transfer">
    Pay outstanding charges with **Pay now** where online payments are enabled, or follow the bank-transfer details shown.
  </Step>

  <Step title="Payment history and annual accounts">
    Use the same area to review historic payments and the building's shared annual financial records.
  </Step>

  <Step title="Major works context">
    Section 20 notices, where applicable, surface alongside the resident money view rather than in a separate silo.
  </Step>
</Steps>

## Good public-facing guidance

<CardGroup cols={2}>
  <Card title="Explain both sides of the experience" icon="users">
    Directors need operational tools, but residents need clarity. Good docs acknowledge both.
  </Card>

  <Card title="Keep finance linked to documents" icon="folder-open">
    Accounts, invoices, budgets, and notices are more useful when the supporting files live nearby.
  </Card>

  <Card title="Use meetings and communications when needed" icon="message-square-text">
    Bigger financial changes often require a matching communication or meeting workflow.
  </Card>

  <Card title="Avoid over-promising automation" icon="triangle-alert">
    Only describe integrations or exports that are enabled and documented for your organisation.
  </Card>
</CardGroup>